The Zhenghe Petrochemical Group Co started a contest and various activities in its key departments to improve its customer services, at the start of February. The finance and accounting, sales, administration, measurement and metering, and logistics departments will compete in service standards, skills, performance, and work discipline, followed by an assessment and the selection of winners. To get the fullest effect out of the activities, the company set up a lead group, headed by a senior executive, and drew up some rules for the their implementation. The assessment will be done on a monthly basis in customer satisfaction, work discipline, and the environment and the winning department will get a “red flag”, which will be turned over to another winner if the department fails in the following month. The company plans to make the contest a long-term event, with the results incorporated into annual performance assessments.