Recently, Daqing Zhonglan focused on improving quality and service by carrying out a Quality Month activity.
The company used its weekly production and operation meetings, operation team work meetings, electronic screens and banners to hammer home quality awareness and management improvements. It created an environment focusing on the pursuit of quality. The company also urged departments and teams to eliminate hazards and safety risks, and strengthen control over quality processes. It held regular analysis and summary meetings to find existing quality problems and weak points, and formulated countermeasures to deal with them. Learning sessions were held to help employees pick up quality management knowledge, better execute management functions and prevent accidents.
The company strengthened innovation to improve quality. It conducted frequent random checks on its vehicle loading and unloading system and held quality team meetings to break though problems, reducing loss and consumption and improving quality control. It encouraged employees to offer advice on raising product, work and service quality, emphasizing the importance of quality and innovation.
Daqing Zhonglan also arranged sales personnel to stay in touch with customers through phone calls, text messages and visits. They listened to customers, collected advice and took measures to solve problems.