Recently, Changyi Petrochemical called on all personnel to focus on improving service quality to satisfy customer needs by taking the following five measures.
Establish civil service concept
Service personnel should love their job and play a role in satisfying customer needs with a smile and civil language. They should straighten out work style to improve service quality and help foster a good company image.
Vigorously promote service activities
Workers should try to solve problems for customers when they are in trouble, and put themselves in others’ shoes. Every business should be treated seriously to ensure happy and satisfied customers. Be careful, enthusiastic and patient to customers.
Raise service image
There’s no end to improving civil service. An unbecoming service image should be avoided. Workers need to wear uniforms and name tags, and be subjected to customer supervision. No chatting, smoking, listening to music, snacking, playing games and personal phone calls during work hours.
Raise service efficiency
Service personnel should familiarize themselves with professional knowledge and follow a system based on responsibility. Employees should live up to their responsibilities. Efficiency should be improved by streamlining procedures and reducing the error rate to a minimum.
Build a superior service team to foster a good image and first-rate profits
Management should set an example to enhance work discipline, standardize employee behavior and set up morality models. Every sales personnel should live up to service commitments. They should serve as model employees to offer consultations, answer questions and maintain a good office environment. All parties should continue to press ahead with team building activities.
In the future, the sales department should raise standards and requirements to continue to improve service quality. It should serve as a window into civilized company culture. It should try its best to serve customers and do its part to build a good company image.